◉
Reads every ticket
Works out the category, the urgency and the skills a ticket needs from what the client actually wrote.
For MSP service desks on Autotask and ConnectWise
Every ticket to the right tech, the moment it lands.
Mittaris reads each new ticket, works out what it is about and how urgent it is, and assigns it to the best person on your team. Fairly, in seconds, around the clock.
- Autotask
- ConnectWise
- Microsoft Teams
- Microsoft 365
How it works
Three steps to a desk that dispatches itself.
-
1
Connect your PSA
Sign in with your Microsoft work account and connect Autotask or ConnectWise. New tickets start flowing in straight away.
-
2
Teach it your team
Bring your technicians in from the PSA, group them into teams and fill in the skills matrix. Add rules for the cases that must always go one way.
-
3
Watch, then switch on
Mittaris shows what it would do with every ticket before it touches anything. When you are happy, turn on auto-assign.
Features
Everything a dispatcher does, without the queue.
⚖
Fair by design
Balances the load across the team, counts urgent work separately, and respects shifts, time off and working hours.
⚙
Your rules win
Skills, teams, tags and rules decide who can take what. A rule you set always beats a guess.
☎
On call that pages
Rotas with first on call, escalation and managers. Pages go out by Teams, text or phone call until somebody takes it.
⏱
Watches the SLA
Flags tickets heading for a breach while there is still time to do something about it.
✓
Shows its working
Every decision comes with the reason. Try changes in the simulator before they reach a real ticket.
Security
Your desk is yours alone.
Built for MSPs that hold the keys to their clients' systems.
- Kept apart. Every customer gets a database of their own, shared with nobody.
- Encrypted credentials. PSA and Teams credentials are stored encrypted and never shown back once saved.
- Microsoft sign-in. Your team signs in with their work accounts. No new passwords.
- Watch mode first. See what Mittaris would do with every ticket before it assigns a single one.
Sign up
Get Mittaris for your desk.
Tell us a little about your team. We will be in touch to set up your desk, connect your PSA and get your first tickets dispatching.
- A desk of your own, set up with you
- Watch mode first, so you see every decision before it is made
- Works with Autotask and ConnectWise